Refund policy

We do not accept returns. You can always contact us for any shipping question at thebioactivelab@gmail.com.

By ordering isopods, springtails, or other live items (such as plants) for delivery you agree to the following:

I understand that live animal arrival is only guaranteed when shipping options with 1 business day transit time (as indicated during checkout) are selected. Isopods will ship when temps are 30-80F.

Damages and issues
Please inspect your order within 2 hours of delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items, gift cards, or apparel.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
We do not ship or sell within the EU.

Refunds
At this time we do not offer refunds, however store credit may be issued in extenuating circumstances.